No refunds will be processed for any cancellations that are made in less than 1 days for Fresh Cream Cakes and 3 days for Fondant Cakes before the delivery date. Please email info@Abescakesandkitchen.com, if you need any assistance.
If there are any damages or misspelled on your cakes, it needs to be emailed and kept informed via WhatsApp, call or email with pictures of all sides of the cake within 1 hours of the delivery or collection made. Our team will be available between 10am – 6:30pm to resolve any issues. All cakes will be tested by our quality analyst before dispatching on the day. If you have any concern regarding the quality of the cake it needs to be returned with minimum of 90% size of the cake with original box if not refund will not be made.
If a cake and food is dropped at a Abescakesandkitchen store and if the conducted investigation confirms that Abescakesandkitchen is not at fault, no refunds will be processed.
Should you have any inquiries or complaints regarding a refund, we kindly request that you direct your communication via email to info@Abescakesandkitchen.com. Please be advised that they solely retain the right to process any refunds
All orders will need to be collected at store. If the delivery is agreed by Abescakesandkitchen for an order, For some cases, Standard delivery will be done between 9am and 6:30 PM by our company staff or the designated delivery partner. Please be advised 99% of deliveries are made on the correct day & time, sometimes there may be external factors like (traffic, breakdown, accidents, weather etc) which can delay your cake delivery. We are unable to offer compensation for late deliveries which is not over 2 hours of lateness to the time you have chosen.
Due to parking restrictions and charges with some areas, we request customers who live in apartments or flat to collect from the driver outside your building unless you require some special assistance for those who are disabled which need to be informed to us after placing an order.
*Free delivery and coupon code are applicable only for Online Delivery & Collection.
We kindly remind our customers that cancellation requests for bespoke cakes must be communicated to us at least 1-3 days before the scheduled delivery date. This policy enables us to fulfill all orders to the highest standard and make necessary arrangements for our team and resources